Privacy Policy – Kavisajaa-Printers

Terms and Conditions

1. Definitions of the Parties
These Terms and Conditions (T&Cs) govern the relationship between Kavisajaa-Printers (the “Company”, “we”, “us”) and the customer (“Customer”, “you”) who engages in services provided by the Company.

2. Service Description
We provide a variety of printing services, including but not limited to printing of business cards, flyers, brochures, posters, banners, and other promotional materials. The details of the services offered are outlined on our website and can be customized based on the Customer’s requirements.

3. Prices and Payment Terms
• All prices for services are provided on our website or upon request.
• Payment is required in full before the printing process begins, unless otherwise agreed.
• We accept payments through [list payment methods accepted].
• All fees are quoted exclusive of applicable taxes, which will be added at checkout.

4. Delivery and Shipping
• Delivery Times: Delivery times vary depending on the shipping method selected and the time of year.
• Standard Shipping: Orders shipped via standard delivery may take up to 2 months for delivery, depending on the location and volume of orders.
• Express Shipping: Orders shipped via express delivery will typically arrive within [specific number of days, e.g., 5–7 business days], depending on availability and delivery location.
• The Customer is responsible for selecting the preferred shipping method at checkout.
• Delivery times may also be influenced by external factors, including public holidays, weather conditions, or logistical delays.
• Shipping Charges: Shipping costs are calculated based on the delivery method chosen, the size of the order, and the destination.
• Shipping Delays: While we make every effort to ensure timely delivery, we cannot be held responsible for any delays caused by third-party shipping carriers or unforeseen circumstances.

5. No Returns or Cancellations After Production Begins
• Once the printing process has started, no returns, cancellations, or refunds are possible.
• Customers are encouraged to review all proofs and make any necessary revisions before approval to avoid errors.
• We will not be responsible for any errors or omissions in the final print if they were approved in the proof stage.

6. Defective or Damaged Products
• If the printed materials are defective or damaged upon arrival, the Customer must notify us within [7 days] of receipt.
• We will assess the issue and, at our discretion, offer a replacement or reprint of the defective products.
• The Company will not issue refunds for defective or damaged items unless deemed appropriate under applicable law.

7. Intellectual Property and Copyright
• The Customer guarantees that all content (text, images, logos, etc.) provided for printing is owned by them or they have obtained the necessary permissions to use such content.
• The Company retains no rights to the intellectual property of the Customer’s submitted materials.
• Upon completion of the order, the Customer will retain ownership of the printed materials, except where the Company retains rights as stipulated in the agreement.

8. Confidentiality
• The Company will not share, sell, or disclose any personal or business information provided by the Customer without consent, except as required by law.
• Any confidential materials provided by the Customer for the printing process will be treated with the utmost confidentiality.

9. Complaints and Customer Support
• For any complaints or inquiries, please contact us via email at service@kavisajaa-printers.com.
• We will respond to all complaints and inquiries within 24 hours of receipt.

10. Dispute Resolution and Governing Law
• Any disputes arising from these T&Cs shall be resolved through [mediation/arbitration] before resorting to legal action.
• These T&Cs are governed by and construed in accordance with the laws of Sri Lanka. Any disputes will be resolved in the courts located in Vavuniya, Sri Lanka.

11. Limitation of Liability
• The Company’s liability is limited to the amount paid for the order.
• We are not liable for indirect, incidental, or consequential damages arising from the use of our services or products.

12. Data Protection
• The Company is committed to complying with applicable data protection laws in Sri Lanka.
• Customer personal data will be used solely for the purposes of processing orders, and will not be shared with third parties without consent unless required by law.

13. Changes to Terms
• The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the website, and it is the Customer’s responsibility to review these terms regularly.
• The continued use of our services after changes have been posted will constitute acceptance of the revised T&Cs.